Our passion is to secure the rights and entitlements of the people we work with and for. We aim to make the cities we work in more culturally competent and better able to meet the needs of those vulnerable people who live there.We are also acutely aware of our perceived position of strength as a major provider of mostly BME services and we want to share our resources, knowledge and position of influence with smaller, grass roots organisations.
Touchstone was born out of an identified need for friendship and community in South Leeds in 1982. A Social Worker, Sylvia Landells, and CPN, John Clare, saw that large numbers of vulnerable people were left isolated and distressed out of hours and at weekends, so they set up a “weekend club” which was to grow into Touchstone.
More than 30 years later, we provide mental health and wellbeing services to over 2000 people a year, whilst also working across communities to grow their confidence and capacity to demand the services and positive experiences they are entitled to.
Touchstone entered the Stonewall Workplace Equality Index at 91 in 2014. A year later, we rose to 19 in the top 100 list and our CEO Alison Lowe was awarded Senior Champion for her commitment to LGBT equality.
- Touchstone provides a range of innovative services that improve health and wellbeing.
- Touchstone is strongly committed to equality, independence and choice.
- Touchstone’s services are shaped by the needs of service users.
- Touchstone staff are committed, resourceful and knowledgeable. They reflect the multi-cultural community in which Touchstone operates.
Inspiring communities, transforming lives.
- To promote the well-being, recovery and entitlements of service users and carers.
- To ensure quality is at the heart of all we do and strive for continuous improvement.
- To have integrity and to be open at all times.
- To make independence possible by working with and for people and partner organisations.
- To be person-centred, valuing difference and celebrating diversity.
- To give respect and ensure dignity for all.
We aim to secure our values by…
- Ensuring the views, entitlements and wishes of service users and carers inform every aspect of Touchstone’s service delivery and design.
- Working with partner organisations to create better recovery and wellbeing and to minimise harm.
- Being community focused as well as strategically relevant.
- Being business-like whilst targeting our resources in ways that make the best and most cost effective impact.
- Recognising and rewarding staff as ambassadors. Committing to providing high quality leadership, training and support to underpin the provision of excellent services.