Touchstone

Inspiring Communities, Transforming Lives

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We think Touchstone is a special place.

It is of the communities and for the communities we serve.

Our passion is to secure the rights and entitlements of the people we work with and for. We aim to make the cities we work in more culturally competent and better able to meet the needs of those vulnerable people who live there.We are also acutely aware of our perceived position of strength as a major provider of mostly BME services and we want to share our resources, knowledge and position of influence with smaller, grass roots organisations.

Touchstone was born out of an identified need for friendship and community in South Leeds in 1982. A Social Worker, Sylvia Landells, and CPN, John Clare, saw that large numbers of vulnerable people were left isolated and distressed out of hours and at weekends, so they set up a “weekend club” which was to grow into Touchstone.

More than 30 years later, we provide mental health and wellbeing services to over 2000 people a year, whilst also working across communities to grow their confidence and capacity to demand the services and positive experiences they are entitled to.

Touchstone entered the Stonewall Workplace Equality Index at 91 in 2014. A year later, we rose to 19 in the top 100 list and our CEO Alison Lowe was awarded Senior Champion for her commitment to LGBT equality.


  • Touchstone provides a range of innovative services that improve health and wellbeing.
  • Touchstone is strongly committed to equality, independence and choice.
  • Touchstone’s services are shaped by the needs of service users.
  • Touchstone staff are committed, resourceful and knowledgeable. They reflect the multi-cultural community in which Touchstone operates.

 Vision

Inspiring communities, transforming lives.


 Values

  • To promote the well-being, recovery and entitlements of service users and carers.
  • To ensure quality is at the heart of all we do and strive for continuous improvement.
  • To have integrity and to be open at all times.
  • To make independence possible by working with and for people and partner organisations.
  • To be person-centred, valuing difference and celebrating diversity.
  • To give respect and ensure dignity for all.

 Aims

We aim to secure our values by…

  • Ensuring the views, entitlements and wishes of service users and carers inform every aspect of Touchstone’s service delivery and design.
  • Working with partner organisations to create better recovery and wellbeing and to minimise harm.
  • Being community focused as well as strategically relevant.
  • Being business-like whilst targeting our resources in ways that make the best and most cost effective impact.
  • Recognising and rewarding staff as ambassadors. Committing to providing high quality leadership, training and support to underpin the provision of excellent services.

Employment at Touchstone

Touchstone has developed its reward and benefits package to attract, motivate and retain the best people.

Get Involved

Service User Involvement. There are many ways for service users to lead and change things at Touchstone. From being the directors of your own support to leading the organisation at Board level.

Working at Touchstone. Touchstone has developed its reward and benefits package to attract, motivate and retain the best people.

Most volunteers at Touchstone are supported by the Community Volunteer Project. We now have some spaces available for people looking for volunteering in Administrative and Office roles.

Become a Trustee of Touchstone. Touchstone is looking for skilled and committed volunteers to strategically manage the organisation.

Become a Friend of Touchstone You will be invited to our Annual General Meeting (AGM) and have other opportunities to be informed about and involved in Touchstone’s progress.